Shipping Protection

If parcel is lost or damaged, we will ship you new parcel immediately.

If we ship you wrong items or missing parts, please take photoes, we will ship you correct products immediately.

Quality complaints

If any quality problem, please contact Steam Crave by email, emails need to include your order number, your anti-fake code in the giftbox, problem descriptions and photoes, after verified, we will replace new units immediately.

Items damaged by miss-use or improper care are not covered by our policy! If you received items that you do not know how to use, please feel free to contact us for proper care instructions and more in depth information on your items. We are happy to help.

SGP:Compay Name:STAR TECHNOLOGY INTERNET COMPANY PTE. LTD

Address: 10 ANSON ROAD#11-20 INTERNATIONAL PLAZA SINGAPORE（079903）

Return: Please Return the goods according to the logistics address.

Refund and return email address：order@steamcrave.com 

The return address or refund address：Juntian Industrial Area . No.88 RuYi Road, Longcheng Community, LongGang District, Shenzhen City, China

Tel:86-755-89233546